wij2's Privacy Policy & Data Protection

1 Introduction & Scope of Policy

wij2 ("we", "us", "platform") operates a trusted online gaming service for users in Bangladesh. This privacy policy explains what personal information we collect when you use the wij2 website, app, or any related services, how that information is used, who it may be shared with, and what rights you have over your information.

This policy applies to all users of wij2, including registered members, account holders, and visitors to the platform. By using the service, you are considered to have agreed to the terms of this policy. You must be at least 21 years old — we do not knowingly collect personal information from minors.

This policy may change from time to time. For significant changes, we will display a notice on the platform. We recommend reviewing this page regularly.

2 What Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

Information you voluntarily provide when you create an account, log in, or contact us:

• Full name and username
• Email address
• Mobile number
• Date of birth (for age verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents submitted for identity verification

2.2 Automatically Collected Information

When you use the wij2 platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Platform activity logs (login time, game sessions, transaction history)
• Information from cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive certain information through third-party service providers engaged for identity verification or financial authorization processes. This information is used only for specified purposes and is kept secure in accordance with our data protection standards.

3 Purpose of Using Information

wij2 uses collected information for the following legitimate purposes:

1. Account management: To create, verify, and maintain your account.
2. Service delivery: To properly operate games, betting, live casino, and other platform features.
3. Processing financial transactions: To securely complete deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank transfer).
4. Age and identity verification: To confirm that only users aged 21 or above are using the platform.
5. Customer support: To address your questions and resolve issues.
6. Security and fraud prevention: To protect accounts and detect inappropriate activity.
7. Meeting legal obligations: To comply with applicable laws and regulations.
8. Service improvement: To analyze usage patterns and further enhance the user experience.

4 Sharing & Disclosure of Information

wij2 may share your personal information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technical infrastructure, and customer support. These parties may only use the information for purposes specified in the contract and are required to follow our data protection standards.

4.2 Legal Requirements

We may disclose information in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user data may be transferred. In that case, we will notify you in advance and the new party will comply with this policy or an equivalent level of protection.

4.4 With Your Consent

For any sharing of information beyond what is described above, we will obtain your explicit consent.

5 Cookies & Tracking Technologies

wij2 uses cookies and similar tracking technologies to operate the platform smoothly. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and core platform functionality.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand platform usage patterns and improve the service.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some platform features.

6 Data Retention & Security

6.1 Retention Period

We retain your personal information for as long as it is necessary to provide the service, or as required to meet legal obligations. Even after an account is closed, financial transaction records may be retained for a specified period as required by law.

6.2 Security Measures

wij2 applies industry-standard security measures to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Secure server environment and regular security audits
• Restricted staff access — only authorized personnel can access sensitive information
• Two-Factor Authentication (2FA) support
• Automated detection and alerting for unusual activity

7 User Rights

As a wij2 user, you have the following rights over your own information:

• Right of access: You have the right to know what information we hold about you. We will provide a copy upon request.
• Right to correction: If there is any error in your information, you may request that it be corrected.
• Right to erasure: In certain circumstances, particularly where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to object: You have the right to object to the processing of your information for certain purposes.
• Data portability: Upon a verified request, the right to receive your information in a structured, machine-readable format.
• Withdrawal of consent: Consent given for certain activities may be withdrawn at any time.

To exercise these rights, please contact our support team. We will respond within 30 working days.

8 International Data Transfers

wij2 uses world-class infrastructure that may store data on servers located in various countries. Regardless of where data is stored or processed, the protection standards described in this privacy policy will apply.

For international data transfers, we ensure that adequate data protection measures are in place in the recipient country or organization, or that contractual security clauses are in effect.

9 Protection of Minors' Data

wij2 is intended only for individuals aged 21 or above. We do not knowingly collect any personal information from minors. If anyone registers by providing a false age and this comes to our attention, that account will be closed immediately and the associated information will be deleted.

If you become aware that a minor has created an account on wij2, please notify our support team immediately.

10 Third-Party Links & Services

The wij2 platform may contain links to third-party websites or services. The privacy policies of these external sites are not under our control and wij2 is not responsible for them. We recommend reading the privacy policy of any third-party site before visiting it.

Game software providers — such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, or JILI — follow their own data processing policies. wij2 is not directly responsible for that processing.

11 Changes to the Policy

wij2 reserves the right to amend this privacy policy at any time. If significant changes are made, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date on this page

Continued use of the platform after changes will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

12 Responsible Gaming & Data Protection

As part of wij2's responsible gaming program, we may analyze user gaming behavior. This analysis is conducted with full confidentiality and is used solely to identify and prevent problematic gaming behavior.

If a user's gaming pattern appears harmful, wij2 may contact that user or place temporary limits on the account. Information obtained through this process is never used for any other purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.